Privacy Policy
This privacy policy explains how Cycle Haven processes personal data in connection with its bicycle repair workshop services and website use.
GDPR Overview
Under the GDPR, we process personal data only where we have a lawful basis, such as performance of a contract, legal obligation, legitimate interests, or consent where required. We limit processing to what is relevant for workshop operations, customer communication, service administration, and compliance.
If you are in the European Economic Area, the GDPR may apply to our processing of your personal data when we act as controller for that processing.
Your GDPR Rights
Where the GDPR applies, you may have the right to access your data, request correction, request deletion, object to certain processing, request restriction, and request portability in appropriate cases. If processing is based on consent, you may withdraw consent for future processing. You may also lodge a complaint with a competent supervisory authority.
Purposes of Processing
We use personal data to handle service inquiries, schedule intake, inspect bicycles, prepare and confirm scope and quotes, carry out repairs and adjustments, record quality checks, provide collection summaries, process payments, maintain accounts, manage customer communication, support compatibility checks, and meet legal and operational obligations.
Service Providers
We may share personal data with payment processors, IT and hosting providers, communication tools, accounting support, and other operational service providers that assist with workshop administration. These parties are expected to handle data under appropriate confidentiality and security obligations.
Legal Disclosures
We may disclose personal data where necessary to comply with law, respond to lawful requests, protect rights or safety, or support the establishment, exercise, or defence of legal claims. Any such disclosure is limited to what is reasonably necessary in the circumstances.
You may have rights to receive information about our processing, access your data, correct inaccurate details, and object to or restrict certain uses. Some requests may be limited where we must keep information for legal, accounting, or service documentation purposes.
To exercise a privacy right, submit a clear request using the contact details in this policy and describe the data or processing concerned. We will review the request and respond within the timeframe required by applicable law, subject to any lawful extensions or limitations.
Service records, communication logs, and accounting information are retained for periods that reflect operational needs and applicable legal obligations. When data is no longer needed, it is deleted, anonymised, or archived in a limited form where required by law.
The updated version will apply from the stated effective date. Where a change is material, we will take reasonable steps to draw attention to it through the website or other appropriate communication channels.
Data We Collect
We may process identification and contact details, bicycle and service information, appointment details, communication content, payment and invoicing records, and technical data such as device or browser information. Where needed for inspection or repair, we may also record notes about the bicycle's condition, requested work, compatibility checks, and service summary information.
How We Collect Data
We collect data from service inquiries, intake forms, phone calls, email messages, contact forms, workshop drop-ins, inspection findings, repair notes, payment handling, and basic website or device interactions. We may also generate internal records during quotation, approval, repair, quality check, and collection stages.
Cookie Types
The website may use essential cookies for core functions, preference cookies to remember settings, and limited analytics cookies to understand site use. Cookies may be session-based or persistent depending on their purpose. We do not rely on cookies for purposes that are not described in this policy.
Cookie Controls
You can block or delete cookies through your browser settings. If the website provides a cookie preference tool, you may use it to adjust non-essential cookies. Disabling some cookies may affect site functions such as form handling or preference storage.